refund and return policy
We hope you love your teapigs products as much as we do! If you are unhappy with your purchase, you are welcome to return the item to us within 30 days of purchase, provided you have your proof of purchase, and the product is in its original saleable condition. Please note, we are unable to accept returns or exchanges for our tea products once they are opened. If you would like more information on a flavour before you purchase, our friendly customer service team are always happy to help or reach out to our Customer Care team.
All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that teapigs is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund.
Please contact our Customer Care team if you need to complete a refund. You will receive a confirmation email once your refund has been arranged. Once processed, you will receive your refund within due course - according to your financial institution.