Website and Technology Accessibility Statement

Effective October 15th, 2022

Goal of Accessibility for All

Tata Consumer Products Australia PTY LTD. and/or its’ product distribution partner for Australia, Chai Spice Australia. (collectively, “TCP AU”) aspires to provide a positive customer experience to all our customers, regardless of disability, and we aim to promote accessibility and inclusion. We applaud the goals of Australian lawmakers to promote a more accessible Australia under legislation and/or initiatives including the Disability Discrimination Act 1992, the National Transition Strategy, ratification of the United Nations’ Convention on the Rights of Persons with Disabilities, and others.

Our goal is to permit our customers to successfully gather information and transact business through our websites and other technology platforms. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, we are taking significant steps so that your use of TCP AU’s technology is a successful and enjoyable experience.

Ongoing Effort

We at TCP AU recognize that achieving accessibility compliance is a journey and requires continuous, ongoing efforts. The web content and accessibility guidelines published by the World Wide Web Consortium (W3C) have been accepted as best practices for website developers and user experience developers. W3C’s Web Content Accessibility Guidelines (WCAG) have been adopted in many countries as a way to comply with legal accessibility requirements.

As such, we have committed to our websites being designed, developed and operated in substantial conformance with WCAG Guidelines 2.0 and/or 2.1 at Levels A and AA, the generally recognized and accepted guidelines and/or standards for website accessibility. We have also partnered with eSSENTIAL Accessibility to provide assistance with administering our accessibility program and governance.

Your ongoing support, including users of assistive technologies, will assist us in our ongoing proactive efforts to ensure accessibility of our website for all users.

Accessibility Assistance

If despite our efforts, you encounter any accessibility barriers on this website, please contact us and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support). Please be sure to provide specific information about the exact URL/feature you are having issues with what those issues are, and the browser and assistive technology you are using to interface with the site.


Even if you are not experiencing accessibility barriers on our website, we continuously strive to make our digital properties the best experience possible for all, irrespective of disability status. Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website or our other digital properties or technology.